- Dr. Bicker and Dr. Kroeker are Internal Medicine physicians. This means they provide
expanded primary care for adults. Adolescents who have entered puberty can be seen here, but young children should be treated by a pediatrician.
This is a practice that stresses healthy lifestyle choices and preventative medicine. Annual or routine visits are actually encouraged so that general health issues can be identified and addressed before they become problems.
Family members, friends, and caregivers are welcome to attend appointments with patients. We will assume that anyone in the exam room with you is privileged to hear all your medical history. If this is not the case, we must be properly informed before the appointment begins or the accompanying individuals should wait in the lobby.
You have the right to know the results of all tests and procedures and we strongly encourage you to take an active role in staying well informed. If you have not been notified by this office within 1 week of completion of any test or procedure, please call.
Please carry an updated and accurate medication list with you at all times—it is essential for your appointments here and life-saving in case of any medical emergency. Be sure that any routine over-the-counter medications or supplements are on this list.
Prescriptions refill approvals will only be made during office hours. Prescriptions refills will not be approved on weekends or in the evenings. Patients should contact their pharmacies for any refills—the pharmacy will then contact us. While we try to respond to refill requests as quickly as possible, please allow up to 24-48 hours to receive and process requests for refills.
We really make every effort to stay on schedule in this office--we all work very hard to minimize patient wait-times. Some appointments become unexpectedly complex and emergency hospital visits are sometimes unavoidable. If significant problems arise, we will make every effort to notify patients of delays or cancellations. If we are unable to reach you before you leave to come in to the office, we will inform you at the time of your arrival of any extended delays.
Walk-in appointments are very hard to accomodate, but if a phone call is made, we can usually work patients in sometime during the morning or afternoon of the phone call. Arriving early for an appointment will not guarantee that you will be seen early. Out of respect for those patients who rearrange their activities for a certain appointment time, we are obligated to follow our schedule. Arrival greater than 15 minutes late for a scheduled appointment may result in rescheduling.
Co-pays must be paid at the time of the visit or the visit may need to be rescheduled. Please become familiar with your insurance company’s preferred hospital, testing facilities, and co-pays.
Dr. Bicker and Dr. Kroeker give their full attention to each patient during the scheduled
appointments, so interruptions are reserved for emergencies, only. This limits
the ability to personally answer each of your phone calls. Please be assured
that the nurse and other members of the staff will communicate each call to your doctor
in detail and will then pass on any response to you.
Some forms and applications are quite complex and lengthy. There may be a charge for completion of such forms. An appointment is often necessary for form completion.
We appreciate your feedback about the office and the activities of this practice.
If there are problems or concerns, please bring them to the attention of one of
the office staff immediately so that we can see if there is a possible remedy.
If you have a Living Will or a Durable Power of Attorney for Health Care, we will need a copy of these documents for your chart.
Again, thank you for joining us and we
look forward to working with you.